Privacy Policy

1. Who we are

Oracle Securities Limited is a Kenyan holding company operating Oracle Farms, Oracle Realty, Oracle Language Centre and The Kitchen Academy. Our address is Fair Acres Road, Karen, off Langata Road, Nairobi (P.O. Box 8510-00100 GPO, Nairobi). For any privacy question, email oracles@oracles.co.ke or call +254 701 707 001.

2. Information we collect

When you use our forms we collect the details you give us: your name, phone number, email address and any message or notes you write.

For bookings, orders, enrolments and applications we also collect the details needed to process them, such as the item or programme you chose, your preferred date and time, quantity, location, age and gender of a student, a parent or guardian’s phone number, class preferences and how you heard about us.

Our servers keep standard technical records, such as your IP address, browser type and the pages you visited, to keep the site secure and working.

3. How we use your information

To respond to your enquiry, confirm and manage your booking, order, enrolment or application, and contact you about it by phone, SMS, WhatsApp or email.

To run and improve our services and website, keep our records, prevent fraud and misuse, and meet our legal obligations.

To send news or offers about our divisions only where you have agreed or where the law allows. You can stop these messages at any time.

4. Who we share it with

The Oracle division you contacted receives your request so that it can serve you. Our staff and trusted service providers, such as email, SMS, hosting and analytics providers, may process data on our behalf and only under instructions from us.

We do not sell your personal data. We may disclose it if the law, a court or a regulator requires it, or to protect our rights and safety.

5. Third-party content, cookies and analytics

Our pages load fonts from Google Fonts, maps from Google Maps and the Language Centre video from YouTube. These providers may receive your IP address and set their own cookies under their own privacy policies. The YouTube video is loaded through YouTube’s privacy-enhanced mode.

We may use analytics and advertising tools to understand how the site is used and to measure our marketing. You can block or delete cookies in your browser settings; the site still works without them.

6. How long we keep it

We keep personal data only as long as needed for the purposes above and to meet legal, accounting and reporting requirements. When it is no longer needed we delete it or anonymise it.

7. How we protect it

We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No online system is completely secure, so please do not send sensitive information in free-text fields.

8. Your rights

Under the Kenya Data Protection Act you may ask to see the personal data we hold about you, correct it, delete it, object to or restrict how we use it, and ask for a copy in a portable format. You may also withdraw consent at any time. To do so, email oracles@oracles.co.ke. You also have the right to complain to the Office of the Data Protection Commissioner of Kenya.

9. Children

Some of our programmes are for learners under 18. We collect a child’s details only with a parent’s or guardian’s knowledge and consent, and use them only to run the programme.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Continued use of the site means you accept the updated policy.