Refund & Rescheduling Policy

1. General principles

A request made on this website is confirmed only when the division confirms it to you. The website does not take online payments, so any payment is arranged directly with the division, which will give you its payment details and a receipt.

Where we cancel a booking, order, class or course, or cannot provide what we confirmed, you will receive a full refund of any amount you have paid for it, or you may choose to reschedule instead.

2. The Kitchen Academy

Course fees are generally non-refundable. Refunds are considered for medical emergencies, supported by appropriate evidence, and where the academy cancels a course or session.

Rescheduling: please give at least 48 hours’ notice. Rescheduling depends on availability, and a session missed without notice may not be replaced.

3. Oracle Language Centre

Please tell us as early as possible if you need to cancel or change your enrolment. Fees for classes already attended are not refundable. Where classes have not started, or the Centre cancels a class, we will refund the fee or move you to another start date or class.

Class days and times can be rescheduled with reasonable notice, subject to the tutor’s availability.

4. Oracle Realty

Short-stay bookings: cancellations and changes follow the policy of the platform or listing used for the booking, and any deposit is handled as agreed in writing at the time of booking. Where Oracle Realty cancels a confirmed stay, you will receive a full refund of amounts paid for it.

Purchases and long-term rentals: reservation fees, deposits and refunds are set out in the written agreement signed with Oracle Realty, which prevails over this page.

5. Oracle Farms

Orders for fresh produce, including strawberries and onions, are perishable. Please inspect your order on delivery and report any quality issue within 24 hours with a photograph so that we can replace the item or refund it. Pre-orders for crops not yet harvested may be cancelled before dispatch, and where we cannot supply them you will be refunded in full.

6. How to ask for a refund or a change

Contact the division you booked with, quoting your reference number, using the phone, WhatsApp or email shown on its page, or email oracles@oracles.co.ke. We aim to reply within 2 working days. Approved refunds are returned using the same method the payment was made with, where possible, and normally within 14 days of approval.

7. Your rights

Nothing in this policy limits any right you have under Kenyan consumer protection law.